Posts Tagged ‘ reviews ’

HomeGain Continues to Deliver A+ Customer Service

bbb_postcard-copyWe recently received a notice (see image on right) from the Better Business Bureau (BBB) stating that 861 people have inquired about over the past few months — to which the BBB replied that HomeGain is BBB Accredited and BBB rated A+.

HomeGain is dedicated to continuing its efforts of providing its real estate professional customers with the best customer service it can, and its consumers (home buyers and sellers) with the best free services on the internet possible.

Some recent feedback from agent customers:

  • “Holly is wonderful.  She is responsive, informative, honest and extremely helpful.”
  • “Great company.  You are a great business partner.”  (Eric Pakulla, RE/MAX Advantage Realty)
  • “I like your program, I pay you when I get paid, it works well and is consumer driven.”
  • “Tried them all and your site is the only one that works as far as capturing leads.  Gabriel is a cool rep as well.”
  • “The HomeGain team is remarkable and helpful in every way. I appreciate all of them.”
  • “Value received, and customer service.  I sold my first house on-line with HomeGain BuyerLink, now I am a Top Producer with RE/MAX!”
  • “I love HomeGain! My favorite lead source….if you were to create a brokerage, I would be first in line to run an office for you here in SoCal!”
  • “Wonderfully run organization.  Everybody is winning with what you are doing, unlike many others out there who try to do what you’re doing.”
  • “I have used many other internet lead generation companies and HomeGain is the best without question! Working with them is always very nice. Karina does a fantastic job for us! The quantity and quality of the leads we get are great! I would recommend HomeGain to anyone — it is a very good, solid company!

Read more HomeGain reviews from Realtors and consumers (about working with Realtors they found through HomeGain).

Read more about HomeGain being rated A+ by the BBB.


Posted by: Jessica Gopalakrishnan on February 17th, 2010 under HomeGain


How to Get Consumers to Select You on AgentEvaluator®

We have polled home buyers and sellers once again and we’re sharing the results in order to help our AgentEvaluator® agent members better meet the needs of prospects.

HomeGain AgentEvaluator

We sent our survey to more than 14,000 home buyers and sellers who came through AgentEvaluator in the last year -– some who closed with a HomeGain agent and some who did not choose a HomeGain agent.

5 Useful takeaways from the survey that all AgentEvaluator members should read:

1. Consumer Feedback on agents is one of the top things homebuyers and sellers are looking for when they use AgentEvaluator.

  • Takeaway: If you don’t have consumer feedback (reviews to say what a great job you’ve done as a Realtor) entered in your profile, get some entered today. To upload reviews, go to the Consumer Feedback section of your Proposal Templates page.

2. Most of the consumers who worked with a HomeGain agent chose that agent because of their personal response.success-meter-how-to-improve-results

  • Takeaway: As shown in both this year’s and last year’s survey, personalization has consistently been the most important reason consumers select HomeGain agents. If you ARE NOT personalizing EACH proposal to address the specific situation of the prospect you’re responding to, you should start today.

3. Most consumers expect to receive their proposals within 1 to 3 days. Continue reading this post


Posted by: Sheila Guastamachio on July 7th, 2009 under AgentEvaluator, Polls


What Makes a Website Valuable?

We all know why we have websites, right? Lead generation!

website-sales-strategies-lead-generationWith so many people using the web to find out information before even placing a call to a Realtor, we have to keep our websites up with the times.

I have made my website easy to use and full of information. From links to the MLS system for easy home searching, to a list of what to expect, to a list of preferred providers, to a mortgage calculator, it is all in one place.  I am constantly uploading new listings, price changes, and disclosures for all of my listings.

There is a fine line on providing too much info. Vs. creating a reason for the lead to call.  Continue reading this post


Posted by: Eric Pakulla on June 16th, 2009 under Website Strategies

1 Comment »

How to Choose a Property Management Company

Many property owners that would like to sell now find they have to hold and manage. If you own far from where you live or you simply aren’t interested in managing a second business, you should consider a professional property management.

Does One Size Fit All?

No. Property Management companies come in all sizes, some manage 20,000 units and others 500. Many property management companies are a small or family business’s. A large management company should have more resources available, but service may not be personal and it’s easy to get lost there unless you have a large portfolio. That’s the first point to consider; which size management company will give you personal service.

Interview smaller companies that would bend over backwards for your business. You may get better service and price leverage.  If you choose this route, try to assess whether the company can absorb new business quickly, it’s a litigious business and they must be responsive day one.

If you have a single family home or a smaller rental property it’s just not that attractive to many companies. Not much income and although a larger company may welcome you, they may not give you much service. You may find that suddenly, you have many more little maintenance items than ever before as they maximize income within house maintenance and repairs.

How Do You Find Them?

Word of mouth is best. If you don’t have a personal resource then: Continue reading this post


Posted by: Howard Sobel on April 9th, 2009 under Best Practices, Buying or Selling a Home, Property Management


Anatomy of a Great Real Estate Website

We are all pretty much in agreement now that people are looking for homes on the internet. So my question is: What is the make up of a great Real Estate website?

I have some ideas and maybe others in this community can help me expand on those ideas. I am thinking of reworking my site “Homes in Columbus GA” and would love to hear your thoughts. Here are a few things that I have been thinking.

  1. Search Capabilities. A great Realtor Website should first and foremost have great search capabilities as most potential clients want be able to search homes in your area. If you are worried about giving this information away – don’t be – because someone is going to provide the information and you want to be the one they turn to for info. a) Map Search
    b) Lots of ways to search: Subdivision, Areas, MLS #, City, etc.
    c) Pictures

  2. Visual Appeal. A great site should also be pleasing to the eyes.  a) Colors should be pleasant and indicative of your company and personality
    b) Uncluttered - just like staging a house

  3. Memorable. Check out my friend Cal Carter’s site for Gulf Shores Condos – Gotta love that Crab! Continue reading this post

Posted by: Wayne Long on November 12th, 2008 under Website Strategies


Using Surveys and Questionnaires to Improve Business

I strongly recommend using surveys and questionnaires whenever possible.

Asking for feedback from consumers who can critique your provided services, even asking agents in your own real estate office, can prove very valuable to improving the way you do business.

I use the feedback from clients for reviews on my website, in my listing presentation and in my AgentEvaluator® proposals.

It also gives me an idea of what areas I can improve on for future business, as well as track where the leads are coming from.

Of course, I personally call my customers whenever possible. Although email is effective and efficient, I feel a phone call is so much more personal and direct.

In fact, my Broker, RE/MAX Advantage, does a home tour once a week. There are 5 or 6 homes in the same area that we caravan to and critique the home. We fill out a questionnaire Continue reading this post


Posted by: Eric Pakulla on May 15th, 2008 under Best Practices

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