I’m a big believer in hiring people to take on tasks that I do not enjoy or do not excel at these days. Of course, these days I do not sell homes because of my dedication of running my Real Estate Brokerage and belief that in order to grow a company, it wouldn’t be possible if I continued to sell homes…as much as I miss that part of the business.
Of course these days I’m also very busy with The eHomes Realty Network and helping my members. With this said, over the past 2 years we have tried to figure out a program where a person is hired to make all follow up calls for my real estate agents. Before I get into this, let’s take a step back for a moment.
As most of those who know me know I’m addicted to lead conversion.
I find it extremely interesting and for most, very difficult. I have also found that by implementing consistent systems to convert leads to customers for life, we have become stronger and stronger each year. One of the weakest links for most Agents is follow up. Most Agents don’t have a hard time making the first phone call to their leads. The struggle is in making the follow up phone calls and keeping up with them as your database increases. The more leads you have in your system, the harder it is to stay on top of your leads.
My agents are no different. They are great people but have the same flaws as most when it comes to follow up. I decided a couple of years ago that if I am going to take lead conversion to the next level, I will need to start the Lead Conversion Administrator (LCA) position.
We started out by having one LCA and she was making the initial phone calls for 7 Agents.
Along with this, she also learned how to master Continue reading this post