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HomeGain Continues to Deliver A+ Customer Service

bbb_postcard-copyWe recently received a notice (see image on right) from the Better Business Bureau (BBB) stating that 861 people have inquired about over the past few months — to which the BBB replied that HomeGain is BBB Accredited and BBB rated A+.

HomeGain is dedicated to continuing its efforts of providing its real estate professional customers with the best customer service it can, and its consumers (home buyers and sellers) with the best free services on the internet possible.

Some recent feedback from agent customers:

  • “Holly is wonderful.  She is responsive, informative, honest and extremely helpful.”
  • “Great company.  You are a great business partner.”  (Eric Pakulla, RE/MAX Advantage Realty)
  • “I like your program, I pay you when I get paid, it works well and is consumer driven.”
  • “Tried them all and your site is the only one that works as far as capturing leads.  Gabriel is a cool rep as well.”
  • “The HomeGain team is remarkable and helpful in every way. I appreciate all of them.”
  • “Value received, and customer service.  I sold my first house on-line with HomeGain BuyerLink, now I am a Top Producer with RE/MAX!”
  • “I love HomeGain! My favorite lead source….if you were to create a brokerage, I would be first in line to run an office for you here in SoCal!”
  • “Wonderfully run organization.  Everybody is winning with what you are doing, unlike many others out there who try to do what you’re doing.”
  • “I have used many other internet lead generation companies and HomeGain is the best without question! Working with them is always very nice. Karina does a fantastic job for us! The quantity and quality of the leads we get are great! I would recommend HomeGain to anyone — it is a very good, solid company!

Read more HomeGain reviews from Realtors and consumers (about working with Realtors they found through HomeGain).

Read more about HomeGain being rated A+ by the BBB.


Posted by: Jessica Gopalakrishnan on February 17th, 2010 under HomeGain


Realtors: Share Your Client Smiles With HomeGain

Have happy clients? Share the Smiles — with HomeGain!

HomeGain has launched a new campaign for Realtor members, called Share The Smiles, in which real estate agent and broker members can send HomeGain photos of their satisfied clients for publishing on

Here’s how it works: shutterstock_34549057

  1. Take a photo of your clients in front of their new or sold home. Even include yourself in the photo.
  2. Email one photo per client (less than 1MB each in size) up to 5 clients and we’ll post them online for the world to see!
  3. Feel free to include the names of your clients (and all your contact info!) and/or a 1-3 sentence review or description for each photo.
  4. As a HomeGain member, you’ll receive 25 Max Rewards Points per photo/client (totaling as high as 125 Max Points).

Yet another way HomeGain helps you promote your services — a picture says a thousand words! Submit your photos today!

About Max Rewards Points and see your account balance.


Posted by: Jessica Gopalakrishnan on November 20th, 2009 under HomeGain

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Top 5 ½ Issues With REO Sales Revealed

I’ve sold a ton of REOs (Real Estate Owned homes – foreclosures) to first-time homebuyers – many of whom I’ve met through Before we start looking at homes, I take time to meet with them and explain the entire process in as much detail as necessary. I hate surprises, and I’ve discovered buyers don’t like them either. I want my clients to fully understand the process so they know what to expect once we hit the streets.

In the process, I’ve discovered a sad truth. No amount of discussion or explanation ahead of time can adequately prepare prospective buyers for the process of trying to buy an REO in the current market.

I recently came across a video that so perfectly sums up the process of buying an REO – I decided I have to share it with you. As I watched it for the first time, I discovered I was unsure how to respond … should I laugh … or cry …

You decide.

For additional musings on REOs, also read:

  1. Top 10 Things I HATE About REOs: AND 3 Startling Consequences
  2. How To Buy An REO – Top 17 Questions Answered
  3. Bank Tactics Causing Repeat Of Crash Conditions in San Francisco Bay Area

Thanks to San Diego Castle Realty and Kris Berg for producing the video!

Watch the video on YouTube


Posted by: Carl Medford on October 26th, 2009 under Buying or Selling a Home, Short Sales and Foreclosures


Managing Buyer Expectations – If You Don’t, They Will

It’s a typical scenario: you get an email from a couple wanting to see a home. Adrenaline surges as a closing check flits across your mind. You eagerly set up an appointment, drive across town, show the property at the appointed hour then set up another appointment to show them more homes on the weekend.

frustrated-realtor-drivingFriday comes and you get an email with 17 MLS numbers they’d like to see. A small gnawing feeling starts working at corner of your stomach as you realize you need to do some educating. You dive into the list and quickly discover that 14 of them are short sales that can be shown by appointment only. That uncomfortable feeling in your tummy is expanding into a minor digestive disorder as you get ready to start making the calls to set up the appointments.

I could go on with scenarios all too common for too many REALTORS® … ending with the unreturned calls, failure to respond to emails and finally the devastating realization that the clients you’ve been carting around for the past three months have just purchased a home from another agent at an open house.

You’ve just been managed.

From the first moment you come in contact with a prospective client, they have expectations. In many cases, these expectations are not based on reality: they’ve been garnered from conversations with their friends, reading posts on sites like HomeGain, Zillow and Trulia and by watching HGTV. Often, their expectations are way out of alignment with reality. It’s up to you to manage their expectations and direct them forward in a positive manner. You’d think it would be easy, yet statistics state that by the time a buyer gets to you, they’ve already been in contact with numerous other Realtors. How do you get this food chain to stop with you?

Bottom line: if you don’t mange your buyers, they will manage you. Right out of business.

In reality, I’ve discovered that most buyers want to be “managed.” Used in the right context, the word “manage” is a good thing. Continue reading this post


Posted by: Carl Medford on September 28th, 2009 under Best Practices


HomeGain Awarded 2 WebAwards and the HomeGain Real Estate Blog both have won the Standard of Excellence Award for website development in the Real Estate category in 2009. and the HomeGain Blog received scores that were above average in the overall Industry and against other, aka Web Marketing Association, entries. Points were awarded using the following criteria: Design, Innovation, Content, Technology, Interactivity, Copywriting, Ease of use.

WebAward Judges comments included:

“The site design is open, clean and inviting. The method for division of site services is excellent. This makes it quite easy for the site visitor to select their path.”

“The best selling point for the site is the wealth of content. Content aggregation is used well throughout the site. “

“Nice blog which follows many best practice elements, good use of photography, compelling elements for the blog visitor to interact with.”

“HomeGain Blog is focused on Real Estate and has attention grabbing posts — content is king!” Continue reading this post


Posted by: Jessica Gopalakrishnan on September 16th, 2009 under HomeGain


HomeGain Wins Web Marketing Association 2008 WebAward

I am pleased to announce that the Web Marketing Association (WMA) recently has recognized as a winner of a 2008 WebAward for Outstanding Achievement in Website Development within the real estate industry category.

The 2008 WebAwards names the best Websites in 96 industry categories. Nominations for best web site come from interactive agencies and web site marketing departments in more than 47 countries from around the world.

Congratulations to everyone at HomeGain who contributes to the design of!


Posted by: Jessica Gopalakrishnan on November 7th, 2008 under HomeGain


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