[HomeGain Blog] New Agents Working With Buyers: It Takes A Commitment

Douglas—yes, service is king!

Da...

Mike Farmer — Wed, 14 May 2008 16:27:28 -0500

Douglas—yes, service is king!

Dang, threw a stapler at him! That’s real motivational.

Mike a good friend of mine just left an office a...

Ken Smith — Wed, 14 May 2008 14:01:43 -0500

Mike a good friend of mine just left an office after the owner tossed a stapler at him. The owner then proceeded to yell at my friend for not “closing the deal”. Amazing that this type of bs is still around these days.

Coining Howard Behar from his book Its Not About...

Douglas Trudeau — Wed, 14 May 2008 04:47:10 -0500

Coining Howard Behar from his book Its Not About The Coffee, “We’re not in the coffee business serving people, we’re in the people business serving coffee.” Swap the words coffee with “real estate.” I’ve seen too many who forget the service. Especially the little things.

Yes, Ken, and it boggles my mind sometime that t...

Mike Farmer — Tue, 13 May 2008 23:37:12 -0500

Yes, Ken, and it boggles my mind sometime that they haven’t gotten the memo about pushy. I guess brokers still train them that way, or it’s their misguided idea of what a salesperson should be.

Great comments. This messgae of hardwork is hitt...

Mike Farmer — Tue, 13 May 2008 20:29:21 -0500

Great comments. This messgae of hardwork is hitting home in slow times. Hopefully it will stick.

“Offer everything you have of value withou...

Ken Smith — Tue, 13 May 2008 15:33:57 -0500

“Offer everything you have of value without being pushy, demanding or overwhelming.”

Offering your services without being pushy is one of the hardest things for agents to learn IMO.

It’s amazing to me how lazy many Agents ar...

Mitch Ribak — Tue, 13 May 2008 12:38:18 -0500

It’s amazing to me how lazy many Agents are that are trying to make it in this business. Firstly, most Agents don’t look at themselves as a business but they look at being a Realtor as a job. I’m a big believer that as a business, I must generate leads from many sources and give them all the best customer service possible. I understand the quick hit mentality, but it’s not something that I believe in. I have dealt with many of those sales people over the years… once. Buliding a business is all about understanding your customers needs and helping them every step of the way. If you don’t treat your customer like they are valued, you won’t be in this business very long.

The beauty of Internet leads is you usually have a 6 month or more time frame to show your customers your stuff! We are constantly doing things for our customers and sending them stuff. We call it “Over the Top” customer service. My entire staff buys into this process and it pays dividends.

In end, if you want to stay in business and earn a good wage regardless of your market, then you must start thinking about this as a business. You must be the best at customer service. There has to be a reason they use you instead of the 4,000 other Realtors in your area.

One of the reasons we developed our 100MPH Marketing Software was to insure that we are offering our customers the best customer service even if my Agents aren’t the best at giving it! As the Broker, this is the only way I can insure my customers are treated the way I want them to be treated. It’s also a means of helping my Agents succeed which keeps them from leaving our office. The thought of relying strictly on my Agents to earn me a living is scary. By supplying them not only with leads, but a system that will help them convert the leads, creates a win win situation.

Ok, I’ll stop rambling! Have a great day!

One of the good things about a declining market ...

Karen Highland — Tue, 13 May 2008 12:10:21 -0500

One of the good things about a declining market is that the agents that are not serious about making a long-lasting carreer in real estate, based on hard work and trust, are getting out of the business. It’s too hard to make a living at this for people who want to skate. I, for one, won’t miss them!

I have seen only FEW a...

SEL — Tue, 13 May 2008 06:14:27 -0500

I have seen only FEW agents actually work for their commissions. Many rely on the seller and the buyer to do all the footwork. Most people are educated buyers and sellers today and I believe commission should be negotiated based on the sale price of the home.

My view is that a lot of agents are lazy ...

MDL — Mon, 12 May 2008 13:13:47 -0500

My view is that a lot of agents are lazy and/ or incompetent.

I expected brokers to WORK for their commission – 6% on a +/- avg priced home of $350,000 = $21,000

Am I missing something – earn your commission and get on with it – work with every lead – there is no excuse to generate rapid sales, even in this “challenged” market